MiContact Center Enterprise
MiContact Center Enterprise is an all-in-one, adaptive and flexible platform for Unified Communications,
mobility, contact center, business process automation, analytics and reporting as well as service and
database integration. Mitel continues to build on supporting customers to transform their telephoneoriented
call center to a true, two-way, multi-modal interaction hub providing even more choices of
interaction methods by implementing additional multi-channel access capabilities, including enhanced
e-mail and chat routing options. MiContact Center Enterprise also now extends switch-independence
to provide support for hard phones.